The #1 reason reps work outside your sales stack (and what to do about it)

Posted by Erol Toker

As sales organizations continue to ramp up their investment in technology- with the average budget approaching $6,700/rep/year - one of the biggest challenges for sales ops teams is getting consistent use of the tools they are buying.   One sales ops leader we work with framed this problem best: "It's not having gaps in the data that's the problem- it's not knowing where the ...

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Topics: Blog, Sales

3 Reasons Your Sales Team Should Be Recording Calls

Posted by Erol Toker

As enterprise sales teams continue to become more and more data-driven, you’d think call recording would be a priority, right? You’d be just as surprised as we are to find out only a few of the businesses we talk to take advantage of recording calls and text/SMS messages inside of Salesforce....

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Topics: Customer Success

Sales Acceleration: How Far Can It Go?

Posted by Erol Toker

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Topics: Blog

All Hands on Deck: Making Your Phone Channel Work as a Team

Posted by Erol Toker

We want to be there for our customers when they need us, but servicing every call that comes in can be challenging for dynamic teams. Meetings arise, call volumes spike, and people are intermittently indisposed. Some days, the task seems impossible....

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Topics: Blog

Buyer beware! The hidden reason VoIP calls fail

Posted by trulyblog

Every day, we connect with another customer that has poured thousands of dollars into making their business VoIP system work, with no success....

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Topics: Customer Success

Announcing Our Integration With Front

Posted by trulyblog

Today, I’m delighted to announce the release of one of our most requested features: our integration into Front!...

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Topics: Products

The one thing you need to look for in a business phone system

Posted by trulyblog

The fastest way to lose a customer is a phone system that’s not working. When it comes to customer care, the connection between customer satisfaction (CSAT) and first call resolution is especially tight. Studies show CSAT ratings drop by 35%-45% if a customer has to call the second time. This is why high call quality may be the single most important factor in achieving high ...

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Topics: Products, Customer Success